Game Crash On Startup (SharpDX.SharpDXException)

Currently on 3.5, around ~50% of people who run my game experience a crash on startup. https://github.com/MonoGame/MonoGame/issues/5040 seems to be a similar problem, but I’m not positive.

Not sure how to troubleshoot DX libs, but here’s what I think are some seemingly unhelpful screen caps.


If there’s anymore information I could give to help let me know.

It may be related to your shader level which may be too high for some users, but my answer is limited by the little informations we have for now. It is a common “mistake” when distributing a game.
Sometimes there is the guilty line of code lower in this error window.

Oh okay, thanks a bunch, I actually got someone to provide me with a full error, but apparently they get two one after the other. All my shaders do use Shader Model 5, which is probably stupid of me, but I’m embarrassingly uneducated in shaders.

  Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    AEthyr.exe
  Problem Signature 02:    3.4.0.456
  Problem Signature 03:    57bcdbf6
  Problem Signature 04:    SharpDX
  Problem Signature 05:    2.6.3.0
  Problem Signature 06:    5450f8ae
  Problem Signature 07:    a4d
  Problem Signature 08:    14
  Problem Signature 09:    SharpDX.SharpDXException
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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  Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    AEthyr.exe
  Problem Signature 02:    3.4.0.456
  Problem Signature 03:    57bcdbf6
  Problem Signature 04:    SharpDX
  Problem Signature 05:    2.6.3.0
  Problem Signature 06:    5450f8ae
  Problem Signature 07:    a4d
  Problem Signature 08:    14
  Problem Signature 09:    SharpDX.SharpDXException
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    f90e
  Additional Information 2:    f90ec925dba50d7d9b963aa8034e8edf
  Additional Information 3:    3ce9
  Additional Information 4:    3ce943f58c69ad05c95c0b7be4e1ecd4

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